So, you went to log on this morning and found your account’s password to have been changed, the person you just bought an account from stole it back. Here are some general tips to help in this kind of situation.
1) Assess the damage, how did your trade go down? Was the e-mail changed to yours? Do you know the phone number and secret question on the account? If you know both of these, you can get the account back. Simply go to http://www.worldofwarcraft.com/loginsupport/password.html and you will need the account name, phone number, secret question, and e-mail attached to the account. Easy, you just recovered your account.
2) If the e-mail was not changed to yours, this presents some problems. If you know the secret question/answer, and know the last name on the account, you have to call blizzard. The number is 1-800-59-BLIZZARD. Basically your job here is to act as the original owner of the account, since you know the name, and have the secret question/answer to the account, 95% of the time they will change the e-mail to yours. If they inquire as to the phone number, tell them you moved, say that is an old disconnected line that never got changed and you’ve forgotten what it was. Say the e-mail was a work e-mail from a long time ago and it also never got changed. Several times this has worked for me over the phone, they are pretty nice about it.
3) If you don’t know the last name, don’t have the e-mail, don’t know the sq/a or the phone number, and just have the account name, you’re pretty screwed. You rushed the trade/sale most likely, and the account is technically still the sellers. Next time make sure to get all pertinent information transferred to you on the account.
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