This section is meant to help you understand how certain information is changed on accounts.
E-mail/Phone Number: There are two ways to have this changed. One is right through the account management page on www.worldofwarcraft.com, and the other is by calling blizzard.
1. Account management, for this to work, you need to have access to the e-mail currently on the account. For instance, if I wanted to change the e-mail from joebob@hotmail.com to n3wi3@awesome.com, I would need to have access to joebob@hotmail.com. When you change it though the account, it sends an e-mail to the original e-mail account with a confirmation link that you click to change it
2. Say you don’t know the original e-mail or phone number, now you have to call blizzard. Dial it up, 1-800-59-BLIZZARD, and have the secret question and full name on the account ready. Tell the people you quit a job and moved a long time ago, but never changed the phone number or e-mail. First thing they will ask for is the name, tell them, then they will ask for the secret question, and occasionally for a high level character on the account, just to verify you have been using it and you know the names. As long as you have this information, 99% of the time they will change it over the phone for you.
Name: The only way to change a name on an account is with a legitimate government ID or notarized letter sent to blizzard that confirms both the original name, and the name it will be changed to. There is no other way to change this.
Address: Very simple, just change contact into in account management, and make it whatever you want, this is the easiest thing to change.
Secret Question: Very rarely this will be changed. With a legitimate transfer of ownership on an account (You are allowed under very strict circumstances), and with a notarized letter/ID, they will change the secret question along with the name. Again, this isn’t something that happens all the time.
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